1. What is your Delivery Policy?

Bean Bag Delivery Anywhere on UK mainland: £9.99 including VAT

UK non-mainland. Channel Islands, Isle of man, Republic of Ireland, Eire, Ireland etc. £19.99 including VAT

International deliveries considered on special request. Please contact us directly using the form above

We will despatch all weekly bean bag filling orders every Wednesday on a 48hr delivery service. Orders received after 9am on a Wednesday will usually be despatched the following week

All UK deliveries are shipped generously filled with polystyrene beans and securely packed.

Understanding that most people work 9 til 5 and that Saturday deliveries are very expensive, we are more than happy to deliver to your place of work.

Ambient Lounge aren't a courier company - unfortunately to retain flexibility of their schedules, courier companies cannot specify delivery times. If for some reason when your order arrives you are not in, then our courier company should phone you and will leave a card and re-attempt delivery the next day (in the meantime, your order will be taken to their local depot)

If for any reason there is a problem for your delivery then we will give you your unique tracking number so that you can contact you local depot directly.

2. CAN I CHANGE MY ORDER IF I CHANGE MY MIND

You can change your order at no cost providing it has not been filled or despatched already. Should you wish to make a change then please call our customer services team on 0207 193 7374

3. What is your Returns Policy?

7 DAY MONEY BACK GUARANTEE All orders place with Ambient Lounge Ltd are covered by a 7 day money back guarantee. If within 7 days of receipt you are not satisfied with your order, you are entitled to an identical replacement (if in stock) or a refund of the cost of the goods (excluding all delivery costs) providing the goods have not been used.

Goods purchased on our website can be returned for a full refund under our refund policy provided that you have first contacted us within 7 days of the purchase and the goods are then returned in a condition deemed suitable by us for resale. Please note that we cannot refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty. Please note, we individually check all returns and if we consider the fault to be as a result of self-damage, then a refund will not be given.

Where the purchaser is returning goods then the refund shall comprise the original purchase price (not including delivery costs) less a re-stocking fee of 10% of the purchase price. In addition to this refund policy, under the UK's distance selling regulations, you have the right to cancel the purchase contract within 7 days of placing your order (beginning the day after receipt of the goods), minus any delivery costs incurred.

For your own protection when returning any goods, we suggest that you use recorded delivery, requiring our signature upon receipt of the goods, as we will not issue refunds for any goods that fail to reach us. Your statutory rights are not affected. All returns to be made to the address below enclosing the original invoice:
FAO Dan Davies -  Ambient Lounge Returns, Domestic & General Insulation Units 1-2, Shipston Close, Worcester, WR4 9XN

4. WHAT ARE YOUR TERMS AND CONDITIONS?

A. General

In these conditions of sale: The "company" means Ambient Lounge Limited; the "purchaser" means the person ordering or buying goods from the company. No contract between the purchaser and the company shall exist until the purchaser's order has been accepted by the company. The order shall be deemed to be accepted once the company has authorised the purchaser's payment. It is the intention of the company that all terms of a contract between the purchaser and the company are contained in this document and in the descriptions of goods provided on the Ambient Lounge website (www.ambientlounge.co.uk) for items. If the purchaser wishes to rely on any variation to these terms he/she is asked to ensure that such variations are confirmed in writing to the company before he/she places an order. To protect your own interests please read these terms and conditions carefully before placing your order.

B. Despatch and Payment

Unless otherwise specified the price quoted is the actual item cost. A delivery charge is added to the item separately with the cost displayed within the item description and added at checkout. This website is only currently able to deliver to the UK , Isle on Man and the Channel Islands . We can not deliver to the Republic of Ireland or BFPO addresses. Please note that we cannot deliver to P.O. Boxes. Delivery times are quoted on the basis that the product is in stock. All orders placed with Ambient Lounge Ltd will be despatched every Wednesday using Parcelforce 48 hour delivery service.

Orders placed via the company website can be paid with either a credit or debit card. Credit or Debit card payments are handled via Protx and HSBC. Payments are handled by their secure servers and you will be directed to Protx's website at the payment stage of checkout. The company uses carriers and postal services to deliver goods and the company shall not be liable for any loss or damage suffered by the purchaser through any delay in delivery caused by such companies.

C. Retention of Title

The Company and the purchaser agree that title shall transfer to the purchaser only when the goods have been paid for in full. The company shall be entitled to require the purchaser to deliver up the goods until such time that all due payments have been made in full. The purchaser shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.

D. Risk

As soon as the company has delivered the goods, the purchaser is responsible for them, until such time as the goods are delivered back to the company or the company's agent, in the event of cancellation or refund

E. Cancellation

Under the terms of the distance selling regulations 2000, the purchaser has a cooling off period of 7 days. The cooling off period commences the day after the delivery of the goods to the purchaser or the collection of the goods by the purchaser and the period ends 7 working days later. In such circumstances, the purchaser must inform the company in writing before the end of the 7th working day following delivery. The purchaser is responsible for the safe storage of the goods whilst in his care and the cost of returning the goods to the company. In the circumstance of a non-faulty product, the product must be returned without damages, any use or tampering with the original packaging otherwise they will not be accepted and a refund not permitted.

F. Circumstances beyond our Control

The company reserves the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of the company and the company shall not be held liable for any breach of contract resulting from such an event.

G. Law

These terms and conditions shall be construed in accordance with UK law.

5. WHAT HAPPENS IF THE BEAN BAG I WANT IS OUT OF STOCK?

Demand for our bean bags has been very high and despite our best intentions, we may temporarily be out of stock of some items or colours. Our automated ordering service will not allow orders to process when there are stock-outs. Please contact us to find out how long we may be out of stock and we will get back to you immediately.

6. WHAT IS YOUR PRIVACY POLICY

The following constitute terms and conditions of use of our website. Terms may be changed, deleted or added at any time. You as the customer are bound by these terms, conditions, and/or alterations. We constantly strive to perfect our products and website, and therefore welcome your feedback and suggestions. We have developed this policy because we want you to feel confident about the privacy and security of your personal information.

We are committed to protecting your privacy

This site and its contents are provided on an "as is" basis and imply or assert no warrantees of any kind, including but not limited to, warranties of title or implied warrantees of merchantability or fitness for a particular purpose. ambientlounge.co.uk does not warrantee or guarantee that this site or its contents are error-free or free of viruses or other harmful components.

Price and availability are subject to change without notice

In using this site, you acknowledge that you are assuming full responsibility for all costs associated with all necessary repairs or servicing of all equipment used to facilitate your participation in this website. No agents, including but not limited to, officers, directors and employees will be liable for any damages of any kind related to your use of this site.

The Use of Personal Info

At Ambient Lounge, we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information on ambientlounge.co.uk. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation beyond Ambient Lounge without your explicit permission. However, we will use email to send you messages about outstanding orders. We may also use email to keep you up to date with news about our site. If you do not want to be kept informed in this way by email, please click the unsubscribe link at the bottom of all emails.

Security

Ambient Lounge is not a bank, that is why we use Protx and HSBC to handle all online payments.

Third party sites

Third party Internet sites that you can link to through ambientlounge.co.uk are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. Ambient Lounge accepts no responsibility or liability for these sites.

Copyright and trademark statement

i) Unless otherwise indicated, the written materials, illustrations, designs and photographs found on this website are exclusive to and are protected and/or copyrighted by U.K. and international copyright laws.
ii) You may read, print and download it for private use only.
iii) You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.
iv) You may not commercialise or otherwise copy it without our permission.
v) Use of this site is subject to our terms and conditions of use.

7. IS IT SAFE TO BUY ONLINE WITH AMBIENT LOUNGE?

Ambient Lounge is an online retailer of designer bean bags. We aren't a bank. That is why we use HSBC and PROTX to manage your secure online payments.

8. WHAT IF I WANT MORE THAN 5 BEAN BAGS?

We have many requests for functions and multi-purchases. We offer discount on such bulk purchases to private consumers and non-wholesale businesses. If you would like to enquire about a bulk discount, please use our contact form or call us on 0870 285 1619

9. DO THEY COME FILLED?

All our bean bags come filled with virgin polystyrene beans. If you would like to order a cover only, then please use our contact form or call us on 0870 285 1619